What are your Safety Guidelines?
Your bub’s Safety is of upmost importance to us and we ask that you follow our Safety Guidelines:
- Direct supervision at all times is required when using the Bubba Cloud®
- Never leave your baby unattended in the Cloud
- To reduce the risk of SID's always place your baby on their back while in the Cloud
- Do not put pillows and blanket in the Cloud
- Always place the Cloud on a flat, firm and stable surface
- Do not place the Cloud on a surface where your baby can fall from
- The Cloud is recommended for babies 0-12 months
- Babies can roll and climb out of the Cloud
- Do not use the Cloud in a cot, bassinet or other enclosed area
- Keep the cloud away from a wall or other vertical structure - babies may become entrapped
- Do not use the Cloud if it is damaged
- Do not place the Cloud close to an open flame
- Always use with caution and trust your instincts!
Please ensure that you are always in the same room and supervising your baby while they are in the Bubba Cloud®. You can read more about our Safety Guidelines here.
Can you use the Bubba Cloud for Sleeping and Co-Sleeping?
The Bubba Cloud® is a baby Lounger and therefore we do not recommend using them for sleeping or co-sleeping. Bubba Cloud® stands by the safe sleep practises outlined on the red nose website. The safest place for a baby to sleep is in their own bassinet or cot, on a clean and firm mattress, placed on their back with their head and face uncovered. We do NOT recommend or endorse using the Bubba Cloud® for overnight or unsupervised sleeping under any circumstances. https://rednose.org.au/article/what-is-a-safe-sleeping-environment
Is the Bubba Cloud Breathable?
YES it certainly is. We use materials that are known for their breathability. The outer fabric on the Bubba Cloud® airLUXE is made from a 3D organic cotton mesh material for optimum airflow and breathability. We have tested the breathability of our clouds padded surrounding and the base of it. Our Bubba Cloud's® comply with the British Standard BS4578 on Air Permeability - this is a standard established for infant pillows and bolsters.
Are your materials toxic?
The Bubba Cloud® airLUXE outer 3D organic cotton mesh holds a GOTS Organic Certification, a worldwide leading textile processing standard for organic fibres. We also source materials that are Oeko-Tex Standard 100 certified and have been tested and proven free from harmful or toxic substances.
What is the Bubba Cloud® used for?
We and many other Bubba Cloud® owning Mumma’s out there agree that it will be one of the most useful baby items you will own. It’s a baby lounger, that extra pair of hands when you need it most. The perfect item for picnics in the park, beach days, supervised tummy time, face to face interaction and play time under the play gym.
Can my baby move their arms and legs freely while they are in the Cloud?
Yes they can. The Cloud does not restrict any movement. Your bub can freely move their arms and legs while feeling comforted by the padded sides.
Can babies roll out of the Cloud?
As your bub gets older, reaching the 4-6 month mark they will more than likely be rolling and wriggling which means they could be able to manoeuvre out of the Cloud as they continue to grow and get stronger. Please ensure that you do not place the Cloud on a surface that your baby can fall from. Always be in the same room as and supervise your baby while they are in the Bubba Cloud®.
What is the difference between the Original Cloud and the airLUXE?
The Bubba Cloud airLUXE was designed and created with our original Cloud features in mind. We wanted to perfect our original design and make a more breathable, luxurious and machine washable Cloud. We kept our centre sling design and rounded the outer square corners.
How long can I use the Bubba Cloud® for?
Our Bubba Cloud's® are suited for babies 0-12 months dependant on their size. As bub gets older you may find that they grow out of their Cloud naturally. We and many families have used their Clouds past the 12 month mark, when their Toddler is having some quiet time with a book or a little TV time.
How should I position my baby in the Bubba Cloud?
Babies should always be placed on their backs in the centre of the sling while lounging in the Bubba Cloud®. As bub grows their legs will naturally hang over the end of the Cloud. You can also place bubs head onto the top of the bumper which props their head up so they can see what’s going on around them. Babies also enjoy supervised tummy time in the Cloud as it acts as a support bumper under their arms and allows them to lift their heads more easily than on the ground. Please ensure that you are always in the same room and supervising your baby while they are in the Bubba Cloud®.
Can I use an airLUXE cover on my original Bubba Cloud® and vice versa?
The airLUXE covers have a more rounded shape and our Original covers a little more of a square shape. While they may look like they fit, we recommend using the correct cover for your Cloud. You can purchase covers for your Original Cloud here and cover for your airLUXE Cloud here.
Can I still purchase an Original Bubba Cloud®?
No sorry you cant. With the arrival of our airLUXE Bubba Cloud’s®, we’ve discontinued the Original Bubba Cloud.® The airLUXE is a new and improved version of the Original Cloud.
I put my Original Cloud through the washing machine and it has lost it's shape.
If you have accidentally machine washed your Original Cloud and it has lost it's shape, please contact us via email email@example.com and we can certainly help you with this.
How do I care for my Linen Cover?
All of our Linen covers are completely removable and machine washable. We recommend turning your Linen cover inside out before placing them in the wash to prevent any fluff or lint from other garments getting caught in the linen weave. Cold machine wash on a gentle cycle with like colours. We also recommend using a natural/gentle liquid washing detergent. You can read more about our care instructions here.
How do I wash and care for my Cloud?
Your Bubba Cloud® lounger pillow can be spot cleaned using a damp cloth and small amount of gentle liquid washing detergent. Dab and blot the affected area and try not to rub at the fabric too much. Press dry with a clean cloth and line dry flat in shade in a well ventilated area. Our clouds can also be hand washed using cold water and a gentle washing detergent. We recommend hand washing your Cloud every 2 months. You can read more about our care instructions here.
What is a Seconds/Imperfect Cover?
A Seconds/Imperfect cover is a Linen cover that may have a small hole in the weave, loose linen weave, marks on the Linen etc and we offer them at a discounted price. Most of the flaws are very minor and the cover is still able to be used. Images of the flaws are general images and the flaws may differ on each cover. Stock varies each week after we perform our quality control checks.
How do Pre Orders work?
Pre Ordered items are items that will ship at a later date. So you don’t miss out, we like to give you the option to secure your Bubba Cloud® and tick another item off your ‘baby’s on the way’ list. You can find an approx. delivery date for our pre order items at the very top of the product description. When you purchase a pre order item you will receive a confirmation email with the delivery information included. Please note our shipping estimations are approximate and your items may ship earlier than expected, YAY and may, in some circumstances have slight delays, SORRY. If for any reason there are delays we will contact you via email. Orders that contain both stock and pre orders will be shipped together when your pre order item is ready.
What is your return/refund policy?
If you change your mind for any reason and would like to return your Cloud for a refund you can within 14 days from the date you receive your item and only if the Linen Cover and the Cloud has not been used or washed. Please note we do not refund any shipping charges. You can find more information about our returns policy here.
How do I cancel or update information and items on my order or change the colour of my cover?
All you need to do is send us an email at firstname.lastname@example.org and we will do what we can to help you. Customer Service is important to us so we diligently check our emails to make sure that we make any changes that are required to your order before it is dispatched.
I received a Bubba Cloud® as a gift, can I exchange my cover for a different colour?
Of course you can! The item must be in new condition, unused, unwashed and in the original packaging with ALL labels and hangtags still attached. All you need to do is send us an email at email@example.com and follow our instructions to return your item. Once we have received the returned item we can then send you a replacement.